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Customer Service
Merchants may source the goods they sell, from all over the world. Modern technology is improving the quality of even ordinary products. Customer Service is probably the only thing that causes a merchant to stand out as better than the rest. is a merchant that realizes this fact
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March 3, 2013 - 1:41 am
Member Since: March 2, 2013
Forum Posts: 4
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This posting is my public way of thanking

Pierre Holstein aka Fiddlerman, proprietor of

for his exceptional service representing my interests to Cecilio toward the replacement of a faulty CVA-500 14” Viola.

The instrument in question developed an opening in the join of the two halves of the back. The opening was about 4 inches long and wide enough that I could slide a business card sized piece of printer paper into the opening. I had owned the instrument for about three weeks and was dismayed that this had occurred.

I contacted Pierre by E-mail on Presidents Day and when I noticed he was online in the Fiddlerman Chat window I let him know I had sent the email. Within a few hours he had contacted Cecilio and arranged for a replacement viola and emailed me that the matter had been arranged.

The replacement arrived this morning the 1st of March and I am very happy. I had paid extra to have the original order shipped to Canada but the replacement was shipped by Cecilio at no cost to me and for this instrument I did not have to pay any customs duty. They replaced everything, case, bow, extra strings and the viola and in my opinion the royal purple lining of this case is very magnificent.

So again thankyou Pierre for your excellent customer care.



Raymond Wells

Ottawa, Canada

March 3, 2013 - 1:37 pm
Member Since: October 2, 2011
Forum Posts: 526
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Thanks Ray,

We treat others as we would have wanted to have been treated ourselves. It was very kind of you to go through the trouble of posting this though. exactly

Thanks for your business.

Honorary Advisor

March 4, 2013 - 1:14 pm
Member Since: October 4, 2011
Forum Posts: 355
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While I'm certainly sorry to hear of the trouble you had with your original instrument, the resolution and your happiness makes it all seem worthwhile.

Pierre is a class act. 

New Member
March 13, 2013 - 2:11 am
Member Since: March 12, 2013
Forum Posts: 1
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March 14, 2013 - 10:08 pm
Member Since: October 2, 2011
Forum Posts: 526
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Hey SLK-Viola,

What's up? New member here I see. Would you mind telling us about yourself?

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